The Assistant Restaurant Manager is responsible for the profitability and overall operation of the restaurant according to operational standards in the absence of the Restaurant Manager. A majority of time is spent leading the team to meet Guest expectations, recruiting, hiring, and training new crew members as required. The Assistant Restaurant Manager will be creative in building sales programs to leverage business opportunities and will create a competitive spirit and atmosphere of pride. This individual will be proficient in making logical and timely decisions.
Title: Assistant Restaurant Mgr. Reports to (title): Restaurant Mgr.
Principal Responsibilities and Key Activities:Leads Operational Excellence and the Guest Experience:
Role models expected behavior and ensures team meets hospitality standards
Utilizes all training and reference materials to help train the team
Executes processes that ensure the restaurant meets safety and sanitation standards
Executes processes that ensure inside and outside cleanliness standards are met
Ensures self and team handle all Guest concerns utilizing LAST with a sense of urgency
Solicits and listens to all Guest feedback and participates in action planning to address opportunities: Executes travel paths and take appropriate actions that drive hospitality behaviors: Empowers the team to satisfy Guest needs and resolve concerns Removes barriers to delivering Hospitality behaviors
Supports the communication of Guest feedback and action plans to the team
Builds Team Talent: Listens to all employee concerns with respect and confidentiality and escalates them to Restaurant Manager.
Treats all team members fairly and with respect: Provides coaching to team members to improve performance: Recognizes team members for demonstrating desired behavior and performance: Ensures no team members is placed in position until all training is complete
Solicits and listens to all team member feedback and participates in action planning to improve restaurant performance
Assists in the training of team members: Supports team service through effective cross training and deployment Holds team members accountable for their behavior and performance, escalates performance concerns to Restaurant Manager
Supports recruiting efforts to ensure restaurant is properly staffed
Drives Sales Growth: Communicates in store marketing promotions in a timely and professional manner
Supports new product rollouts including team training, marketing, and sampling> Ensures the shift is appropriately deployed to meet hospitality with speed goals: Ensures the restaurant is well maintained including cleanliness: Ensure all products are available to Guests every shift and execute all products to standard
Utilizes appropriate suggestive selling.
Manages Profit & Loss and Restaurant Compliance: Utilizes Red and Blue Books to track results: Helps control Cost of Sales through inventory management, tracking, effective ordering, and control of waste and loss each shift: Helps control Cost of Labor through effective hiring and scheduling, and control of deployment and productivity each shift: Works with Manager to complete self RORs, minimum every other month, and supports actions plans to address opportunities: Ensures each shift adheres to cash control policies and procedures Follows a maintenance schedule for equipment and facility.Requirements: